TrueDialog: The Enterprise-Grade SMS Service for Colleges & Universities

Powerful Features & Lower Prices than TextAim

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How does TrueDialog stack-up to TextAim?

Now in our 9th year of serving customers, TrueDialog has built the perfect solution for enterprise-grade SMS texting with our Five-Star Rated cloud-based platform featuring an ISO 9001 database, 99.9% uptime, direct carrier connections and dozens of innovative features developed through years of carefully listening to our customers.

TrueDialog’s Higher Education SMS Texting Platform features both Short Codes (shortened phone numbers) made for mass sms marketing & notifications, along with Long Codes (normal phone numbers) to create the ideal higher education SMS solution with the best student marketing features and an outstanding student support platform with our proprietary “TrueDialog” feature which enables multi-user, team-based 2-way texting conversations at scale.

Our University Contact Center SMS Solution empowers multiple university call center reps to all chime into the same texting “thread” to provide a seamless experience for your students, prospects, staff and faculty. Give your managers full administrative controls and empower your representatives to simultaneously talk and text from their desktop or anywhere, anytime with our Android and IOS Mobile Apps.

TrueDialog has invested in building direct carrier connections which eliminate the middleman and provide our customers with two huge benefits: 1) it improves deliverability by reducing potential points of failure and reliance on third parties; and 2) it allows us to price our service significantly lower than our competitors.

Contact us and let us show you why we believe our platform is the best in the industry.

TrueDialog: Powerful enterprise-grade features built for education with a guarantee that we will provide lower prices than TextAim.

TrueDialog TextAim
Transparent Pricing Published on Website
Direct Carrier Connections
Pre-Built CRM Integrations Published on Website
Microsoft Azure ISO 9001 Cloud Dual Database
No Setup Fee Across All Pricing Plans
Pricing for Short Codes and Long Codes Published on Website
FERPA & FCC Compliant Platform
Android & IOS Mobile Apps Available for Instant Download in iTunes & Google Play
Proprietary “TrueDialog” Feature With Multi-User Team-to-1 Dialog at Scale
Proprietary “TrueDialog” Call Center SMS Texting Solution
Free Multi-Channel Urgent Alert System
Public Fully Documented SMS API & SDKs Published on Website
Voice
Text Scheduling Engine
Mass Texting

Our Five-Star-Rated Higher Education SMS Texting Service was built while working with a major university to meet the needs of large scale universities & colleges, yet made easy to use for smaller and mid-size colleges. Click here if you are looking for our K-12 School Texting & Alert System.

Now in our 9th year serving customers, TrueDialog has direct carrier connections and a robust ISO 9001 cloud database with 99.99% uptime. This allows us to provide enterprise-grade service to higher education customers at prices significantly below our education SMS Texting competitors.

 

Student Admissions SMS Texting

Built for Admissions & Enrollment Call Center Agents for 2-way student texting at scale with full administrative controls and mobile app.

Learn more about Admissions Dialog

Student Retention SMS Texting

Engaging students through text messaging is critical to student satisfaction and retention. Send student text notifications for registration dates, form submissions, school announcements, student surveys and more.

Learn more about Retention Dialog

Financial Aid

Use student SMS Texting reminders for payments, FAFSA reminders, deadlines, and tuition, fee & student loan collections.

Learn more about Financial Aid Dialog

Campus Alerts & Notifications

Our platform includes a Free Multi-Channel Urgent Alert System for campus emergencies with text, voice, email & social media notifications to students, faculty & staff of weather alerts, school closings, safety alerts, etc.

Learn more about Campus Alert Dialog

Career Services

Student SMS Texting notifications for job listings, career fairs, events and other student career services.

Learn more about Career Dialog

Alumni Fundraising & Engagement

Engage Alumni with SMS Texting notifications of their selected areas of interest through SMS surveys and also increase fundraising effectiveness with Text-to-Give campaigns.

Learn more about Alumni Dialog

Admissions SMS Texting

Built for Enrollment Call Center Agents for 2-way student texting at scale with full administrative controls and mobile app.

Learn more about Admissions Dialog

Student SMS Texting for Retention

Send student text notifications for student registration dates, form submissions, school announcements, student surveys and more.

Learn more about Retention Dialog

Financial Aid/FAFSA

Use student SMS Texting reminders for payments, FAFSA reminders, deadlines, and student loan, fee & tuition collections.

Learn more about Financial Aid Dialog

Campus Alerts

Our platform includes a Free Multi-Channel Urgent Alert System for campus emergencies with text and voice notifications to  students, faculty & staff of weather alerts, school closings, safety alerts, etc.

Learn more about Campus Alert Dialog

Career Services

Student SMS Texting notifications for job listings, career fairs, events and other student services.

Learn more about Career Dialog

Alumni Fundraising & Engagement

Engage Alumni with SMS Texting notifications of their selected areas of interest through SMS surveys and also increase fundraising effectiveness with Text-to-Give campaigns.

Learn more about Alumni Dialog

Older 1-to-1 Technology

Older “2-way” texting technology can’t compare. Traditional call center SMS solutions limit agents to one agent per customer text conversation.

TrueDialog’s State-of-the-Art Team-based Technology

Increase Productivity with TrueDialog by enabling multiple members of your staff to simultaneously contribute to the same text messaging “thread” with your students and prospects to get issues resolved faster, increase conversion rates, and improve student statisfaction.

Pricing For All Universities & Colleges

More Features. Half the Price.

Small Business

$99 /month
  • 5,000 messages/minutes included
  • No Setup Fee
  • Unlimited Contacts
  • 2 cents per message/minute on overage
  • 2 Free Keywords Included with this account
  • CRM Integrations Available
  • Email Support

Select Plan

Business Pro

$375 /month
  • 25,000 messages/minutes included
  • No Setup Fee
  • Unlimited Contacts
  • Dedicated Account Rep
  • 1.5 cents per message/minute on overage
  • 3 Free Keywords Included with this account
  • CRM Integrations Available

Select Plan

Enterprise

$899 /month
  • 75,000 messages/minutes included
  • No Setup Fee
  • Unlimited Contacts
  • Dedicated Account Rep
  • 1.2 cents per message/minute on overage
  • 5 Free Keywords Included with this account
  • CRM Integrations Available

Select Plan

Custom Enterprise

$2,499 /month
  • 250,000 messages/minutes included
  • No Setup Fee
  • Unlimited Contacts
  • Dedicated Account Rep
  • On-site Consultation
  • 1 cent per message/minute on overage
  • 10 Free Keywords Included with this account
  • CRM Integrations Available
  • Lower Prices with Higher Volumes

Schedule A Demo

  • TrueDialog’s Team Based 2-Way Texting
  • 1-to-Millions Mass Texting
  • Subscription & Opt-In/Out Management
  • Alert System: Voice, SMS

  • Long Codes & Short Codes (pending carrier approval)

  • SMSafe – Pre-built Compliance Advantage
  • Click-to-Call
  • Drill-Down Reporting
  • Scheduling Engine
  • Text-Enable Your Business Landline
  • Access to SMS API & Documentation
  • Android & IOS Mobile Apps
  • Contact Center SMS Solution
  • Free Multi-Channel Urgent Alert System
  • Customer Support
The Perfect University Texting & Alert System. Send mass SMS notifications and engage in personalized 2-way texting dialog at scale with students, parents and staff with our unique “TrueDialog” feature.  

Our University SMS Service also includes our Enterprise-Grade Multi-Channel College Alert System which instantly sends alerts via text and voice. 

TrueDialog’s College SMS Service lets university administrators respond faster, solve problems and increase productivity by allowing multiple staff members to contribute to each student/faculty/staff texting conversation in one group thread, rather than a series of separate, single staff member conversations.

TrueDialog’s Texting Solution was built by education experts for large universities and colleges, yet made easy for small-to-midsize college administrators. 

Why Select TrueDialog’s Higher Education SMS Texting Solution?

Now in our 9th year serving customers, we have direct carrier connections, a robust ISO 9001 cloud-database and 99.99% uptime. This all adds up to outstanding deliverability at prices that are well below our competitors. 

TrueDialog’s Five-Star Rated Enterprise-Grade Higher Education Texting Solution was built to securely and reliably support large universities & colleges, so it can easily handle the needs of your university. Importantly, our University Texting Solution includes access to our Multi-Channel Urgent Alert Notification System at no cost. Instantly notify students, staff, parents and faculty with SMS Text and Voice Alerts. 

TrueDialog’s technology utilizes a combination of short code texting and long code texting to ensure instant mass sms delivery for event reminders, campus closures, weather alerts or emergencies, yet also allows for personalized 2-way SMS dialog at scale. So empower your staff to simultaneously talk and text from their desktop or anywhere, anytime with our Android and IOS Mobile Apps.

Improve productivity. Eliminate phone tag. Improve student satisfaction. It’s proven, it works, and it is the next major evolution in university communications. It’s also half the price of our competitors.

97% of Text messages are read in less than 3 minutes

University & college Use Cases:

  • Campus Urgent Alerts: text and voice.
  • Campus Event Reminders and Notifications
  • University Fundraising & Click-to-Donate
  • Mass Notifications for Campus Delays, Closings or Weather Alerts
  • Engage Students 1-to-1 for Admissions, Financial Aid, Payments, Events, Student Services, Career Services & Athletics.
  • Unique “TrueDialog” feature allows staff, faculty, students to all contribute to the same “threaded” text conversation to resolve issues quickly and clearly.
  • University Announcements, Schedules & Registration
  • Athletic Events, Reminders, Updates & Call-outs
  • Boost Attendance at all Campus Events
  • Payment Reminders & Collections
  • Registration Reminders & Enrollment
Team-to-One Dialog…at Scale

There is a huge difference between our TrueDialog texting solution and basic 2-way texting, which limits administrators to text conversations with only a single staff member contributing to the dialog at a time.

TrueDialog has more advanced features designed to meet the needs of larger educational institutions. Our SMS texting software enables team-based 2-way texting that creates threaded, multi-agent, team-to-one conversations at scale. So your staff can all contribute to a single threaded texting conversation with your students, parents, teachers and staff.

TrueDialog Features

Administrative Controls

Utilize our administrative controls to monitor agent texts, response times & language.

Access Levels

Grant different access levels: Mass texting, Individual texting, Group texting or view only. Eliminate access for former employees.

Unique Text Numbers

Assign company-owned, unique business text numbers to each rep or agent with their own text inbox.

Send & Receive

Send & receive SMS text messages directly from your desktop computer.

Engage Anywhere

Engage anywhere, anytime with TrueDialog’s Android and IOS Mobile Apps.

Multiple Conversations

Agents can manage multiple SMS text conversations at the same time and more than one agent can chime into each texting dialog.

Team-based Texting

Engage in multi-agent, team-based texting with each customer all from the same threaded text conversation.

Search & Review

Store, search & easily review the history of all SMS interactions.

Compliance Protection

Enjoy an extra layer of compliance protection with our SMSafe ISO 9001 cloud-based duplicate opt-out database.

VoiceSuite

Store, search & easily review the history of all SMS interactions.

Multi-User, Threaded, Many-to-1 Dialog

Students and parents dislike being transferred from department to department. With TrueDialog, multiple staff members can contribute text messages into the same texting “thread.” This provides a win-win experience; a faster, more complete response for students and parents and increased productivity for your school’s staff members.

What Makes Us Different

Professional Administrative Controls:

Contact center directors and managers can monitor response times, language and grant access to different agents at various levels of functionality: mass texting, individual texting and view only. When a rep leaves your organization, you keep the phone number, contacts and all text conversation history to maintain uninterrupted customer service.

Our Unique “TrueDialog” Feature:

Agents can handle multiple customer conversations simultaneously and multiple agents can chime into the same texting dialog with a single customer to create a seamless, threaded experience to fully satisfy your customer even if several agents need to get involved. Our platform is built for this level of dialog at scale for large enterprises.

Enterprise-Grade Software & Deliverability:

Unlike many of our competitors, TrueDialog has invested in building direct carrier connections which eliminate the middleman and provide our customers with two huge benefits: 1) it improves deliverability by reducing potential points of failure and reliance on third parties; and 2) it allows us to price our service significantly lower than our competitors.

TrueDialog SMS Mobile Apps:

Contact center agents can manage accounts directly from our desktop platform or from your company’s white-labeled text inboxes on each agent’s mobile phone using our Android and IOS Mobile Apps.

Experience:

Now in our 9th year of serving customers, TrueDialog has built the perfect solution for enterprise-grade SMS texting with our Five-Star Rated cloud-based platform featuring an ISO 9001 database, 99.99% uptime, direct carrier connections and dozens of innovative features developed through years of carefully listening to our customers.

Extensive Pre-built Features:

Dozens of features have already been built for you like our unique TrueDialog Team-Based 2-Way Texting, Contact Center SMS Feature, Scheduling Engine, Admin Controls, SMS Safe Dual Cloud-Database, Landline Texting, Multi-Channel Alert System, Surveys, Click-to-Call and many more. No programming necessary with our full platform. Why build what we’ve already built?

SMS API:

For developers, we offer a fully-documented RESTful SMS API with advanced pre-built features. Our SMS API campaign endpoint lets you send millions of SMS text messages with just one API call. Save time. Code Less. Move Faster.

SMSafe:

TrueDialog maintains our own duplicate Opt-Out information in our ISO 9001 cloud-database for extra protection against accidentally texting a contact that has Opted-Out. To achieve this same level of protection on other SMS APIs developers would have to build this capability themselves. This is a significant cost to us, but is greatly valued by our enterprise customers who are serious about compliance.

Integrations:

Seamlessly integrate with information systems & CRM platforms like Salesforce, Microsoft Dynamics, Hubspot, Oracles’ Eloqua, Campus Nexus, Velocify and others.

Free Multi-Channel Urgent Alert System:

Send instant Mass Notifications and Alerts with SMS Text and Voice. Urgent Alert System included at no cost to our enterprise customers.

Drill-Down Reporting:

Use our prebuilt reporting or build your own custom reports with our report endpoints. Drill-down into metrics, response rates and analytics on campaigns and also get admin reports for staff and call center agent productivity. Our CDR logs are stored, searchable and retrievable for compliance and to easily research text message history.

1-to-Millions:

Our campaign endpoint lets you send millions of messages with just one API call.  Other providers require one API call for each message sent.  Stop taxing your systems and bandwidth and get faster delivery.

VoiceSuite:

With our full suite of calling APIs, you can easily deploy click-to-call, bridge calls, conference calls, recorded audio, and call forwarding.

Need CRM and Marketing Integrations? Look No Further.

TrueDialog’s cloud based platform has an API first approach which allows our customers to seamlessly integrate with leading CRM and Marketing Automation platforms like Salesforce, Microsoft Dynamics, CampusNexus, Eloqua, Hubspot and Velocify.

Learn More About Our SMS Texting Integrations

Our fully-documented SMS API is the newest and most fully-featured in the business. We have already built more of what you need. Move Faster. Code Less. Save Money. 

Learn More About Our SMS API