Texting Buyer’s Guide Webinar for Higher Ed

Along with driving initial enrollments, engaging and retaining students has become the most critical initiative for higher ed. And while many colleges and universities want to implement SMS/texting, many don’t know what to look for to immediately see a return on their investment.

In this brief session we’ll arm you with '5 Critical Evaluation Points’ you need to think about when considering a texting solution. Those include:

Ease of use: The best practices and features for bulk and two way texting.
Ease of deployment: Off the shelf, versus customizations that require developers.
Ease of onboarding: How users can immediately text with UI based and native integrations.
Cost structure: per message and seat fees.
Support: what to look for during onboarding and ongoing.

WATCH THE WEBINAR

"Everyone loves TrueDialog’s robust features and seamless integration with our CRM. They make it so much easier to stay in contact and ensure every message stays part of the student record—that is a huge benefit to us and our students."

Kristi Hill
Senior Application Programmer Analyst
Logan University

What makes us better

TrueDialog offers more features than any other SMS provider available through our turnkey, enterprise-grade platform or our brilliantly designed API.

Enterprise-grade software and deliverability

Unlike many of our competitors, TrueDialog has built direct carrier connections that eliminate the middleman and provide our customers with two huge benefits: improved deliverability by reducing potential points of failure and reliance on third parties, and significantly lower prices than our competitors.

Experience

For over 10 years, TrueDialog has built our five-star rated, cloud-based SMS texting solution for large-scale businesses. Our platform features an ISO 9001 database, 99.9% uptime, direct carrier connections, and dozens of innovative features.

Truly Native CRM Integrations

Our SMS integrations are truly native - no pop-ups, no additional windows. Send messages from inside CRM platforms like Salesforce, Microsoft Dynamics, Marketo, Hubspot, Five9, Oracle’s Eloqua, Campus Nexus, Velocify, and more.

SMS API

For developers, TrueDialog helps you code less and move faster. Our fully-documented RESTful SMS API with advanced pre-built features enables you to send millions of SMS text messages with just one API call.

Android and iOS mobile apps

Pre-built Android and iPhone mobile apps with full administrative controls. Mobilize your call center agents to engage in true one-to-one dialog at scale.

Scheduling engine

Schedule campaigns anytime using our Flex Schedule capabilities. No need to use third-party scheduling — ours is built in along with dozens of other included features.

VoiceSuite

With our full suite of calling APIs, you can easily deploy click-to-call, bridge calls, conference calls, recorded audio, and call forwarding.

Our proprietary “TrueDialog” feature

Send mass text messages and then effortlessly engage in one-to-one conversations at scale. Fully satisfy your customer, even when several agents need to get involved. By combining long code and short code messages into a single thread, multiple agents can chime into the same texting dialog to create a seamless customer experience.

SMSafe

TrueDialog maintains its own duplicate opt-out information in an ISO 9001 cloud database, an added safeguard to help our customers avoid accidentally texting a contact who has opted out. This extra layer of protection adds expense for us but gives our enterprise customers peace of mind they stay compliant. To achieve this same level of protection with other SMS APIs, developers would have to custom-build it.

Administrative controls

Contact center directors and managers can monitor response times and language as well as to grant access to different agents at various levels of functionality: mass texting, individual texting and view-only. When a rep leaves your organization, you retain the phone number, contacts and all text conversation history to maintain uninterrupted customer service.

Our customers

“The BEST SMS platform and support you can find, hands-down.”

~Bryan H.

From large enterprises to small businesses, TrueDialog is built for scale. We serve over 2,000 customers ranging from Fortune 500 companies to professional sports teams, major universities, the Grammy Awards and non-profits.

We’ve grown our company by carefully listening to our customers and developing solutions that serve their needs in higher education, financial services, retail, schools, contact centers, business services, healthcare, entertainment, and technology.