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Salesforce Marketing Cloud SMS Integration

Power your Salesforce Marketing Cloud Engagement customer journeys with an enterprise-grade, native SMS solution

TrueDialog is the premier native SMS solution for Salesforce Marketing Cloud, offering seamless message delivery inside your journeys – with the only bi-directional SMS data integration with Salesforce

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Trusted by Leading Brands

The Premier SMS Solution for Salesforce Marketing Cloud

Proven. Trusted. Easy. Reliable. Scalable

G2 5 star review
What I like best about TrueDialog is the ability to send bulk messages and have personalized conversations – this has been great for our company! It also integrates well with our CRM and email.
Lisa F.

G2 Review

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First and Only Bi-Directional Integration

Automatically record activity between Salesforce Sales Cloud and other Salesforce Clouds with our out of the box bi-directional application

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Quickly and easily add SMS into your personalized journeys driving engagement – and revenue.

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Automate Engagement with Powerful Campaign Management

TrueDialog enables marketing teams to seamlessly send SMS messages within automated customer journeys, ensuring timely and relevant engagement at every stage of the funnel.

Messages can also be sent on-demand, pre-scheduled, or triggered by specific customer actions, making it easy to deliver personalized communications based on real-time interactions.

By integrating directly into Salesforce Marketing Cloud, TrueDialog eliminates the need for external tools, keeping your SMS messaging workflows efficient and effective.

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Students reading SMS updates from Marketing Cloud via TrueDialog

Gain Actionable Insights with Advanced Reporting

With TrueDialog’s robust reporting tools, marketers can track performance across multiple touch points.

The platform provides detailed reporting within Journey History, allowing teams to measure SMS marketing engagement in real-time.

Additionally, a full reporting dashboard within the TrueDialog web app offers deeper insights into campaign effectiveness, message delivery rates, and customer response trends.

With comprehensive data at your fingertips, you can optimize your SMS marketing strategy for maximum impact.

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Team reviewing SMS journeys in Salesforce Marketing Cloud with TrueDialog

Why TrueDialog?

See why thousands of brands partner with us to power their SMS communications.

See Why

Execute Targeted Campaigns with Flexible Messaging Options

TrueDialog’s versatile campaign types give businesses complete control over their SMS messaging outreach.

Whether sending bulk messages for mass promotions, manually triggering campaigns, or setting up automated scheduled sends, texting from Salesforce Marketing Cloud is seamless. TrueDialog ensures smooth execution within Salesforce Marketing Cloud.

Additionally, cloning campaigns allows teams to quickly replicate and modify successful messaging strategies, saving time and improving efficiency. Works with both Short and Long Codes

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Marketer checking campaign metrics using TrueDialog SMS integration

FAQs

We’ve collected frequently asked questions here so you can quickly find the answers you need.

TrueDialog’s native Salesforce Marketing Cloud app allows marketers to embed SMS steps (whether bulk, scheduled, triggered, or on-demand) directly inside Salesforce Marketing Cloud journeys, without hopping to an external platform. All texts are recorded in Salesforce Marketing Cloud and in Salesforce bi-directionally.

With TrueDialog’s native app for Salesforce Marketing Cloud, SMS activity syncs across Marketing Cloud and Sales, Service, Education, and Commerce Clouds, ensuring message history shows up on all relevant records

Yes. Engagement is logged in Journey History, and deeper analytics are available through TrueDialog’s dashboard, complete with delivery, response trends, filters, exports, and drill-downs.

TrueDialog supports dynamic fields directly within Salesforce Marketing Cloud SMS campaigns. You can personalize messages using standard Marketing Cloud data extensions—no need for AMPscript or complex scripting.

With our native Salesforce Marketing Cloud app, TrueDialog automatically processes opt-out keywords and updates opt-out status in real time. This ensures compliance without requiring custom scripting or manual suppression list updates inside Salesforce Marketing Cloud.

TrueDialog works with Salesforce Marketing Cloud Engagement, formerly known as ExactTarget. It does not work with Salesforce Marketing Cloud Account Engagement, formerly known as Pardot.