Microsoft 365 SMS Integration
Take Microsoft 365 to the Next Level with TrueDialog
Streamline customer engagement, increase response rates, and enhance efficiency—all within Microsoft Teams and Outlook
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Award-Winning Enterprise SMS Solution
Proven. Trusted. Easy. Reliable. Scalable
In our daily processes it is particularly easy to integrate as a quick tool if we do not have time to manage a phone call or need to manage an influx of responses. Highly reccomend for any organizations that like to send campaigns, want to reach out to a demographic that responds mostly to text, or send reminders that can be interacted with as a person.
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With TrueDialog’s app for Microsoft 365, send SMS via short and long codes with high throughput, ensuring reliable, high-volume messaging from inside MS Outlook and MS Teams
Sync data between MS Teams and MS Outlook
Directly integrates SMS capabilities into Microsoft 365 applications, allowing users to send and receive text messages the 365 enviroment
Reach More Customers with Bulk & One-to-One Messaging
TrueDialog empowers businesses with scalable SMS messaging solutions, from bulk messaging for mass outreach to 1-to-1, two-way conversations for personalized engagement.
With manual, scheduled, and automated workflows, teams can optimize their outreach strategy, ensuring messages reach customers at the right time.
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Sync & Personalize Messaging within Microsoft 365
TrueDialog’s native texting integration with Microsoft 365 allows businesses to effortlessly manage contacts across Teams and Outlook.
Use MS Contacts, TrueDialog contacts, or upload your own.
With bulk uploads, automatic contact creation from unknown numbers, and built-in compliance tools like single opt-in and keyword-based opt-outs, businesses can maintain an organized, legally compliant, and engaged audience without extra manual work.
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Dynamic, Multi-Format SMS & MMS for Maximum Impact
From inside Teams and Outlook, go beyond simple SMS marketing with rich messaging capabilities, including MMS for images, PDFs, and GIFs, ensuring more engaging customer interactions.
Dynamic and static content options allow teams to personalize messages at scale, while pre-built templates and multi-language support make communication faster, easier, and more effective. Texting from Microsoft 365 has never been easier.
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FAQs
We’ve collected frequently asked questions here so you can quickly find the answers you need.
TrueDialog’s native MS 365 integration embeds SMS/MMS send capabilities directly into Teams and Outlook, letting you manage both one-to-one and bulk campaigns without leaving your workflow. You get templates, scheduling, and real-time delivery tracking right where you already work.
TrueDialog syncs seamlessly with Outlook and Teams contacts and lets you import lists. It auto-creates unknown numbers and supports dynamic lists with custom attributes—ensuring personalized text outreach using data you’re already managing.
TrueDialog’s native MS 365 integration includes TrueDelivery®, an AI-powered deliverability tool that helps maximize inbox placement by detecting carrier filtering risks in real-time. Messages sent from Teams or Outlook include delivery status indicators (double-check marks) and are routed through short codes or 10DLC with direct carrier connections—minimizing delays and filtering issues.
TrueDialog’s integration with Microsoft 365 enables management of opt-ins and opt-outs directly within Teams and Outlook. You can set up and track SMS keywords, automate compliance workflows, and maintain audit trails—all without switching platforms.
TrueDialog’s Microsoft 365 integration can be installed in minutes via the Teams or Outlook AppSource marketplace. Once installed, users can authenticate with their existing Microsoft credentials and start messaging right away—no custom development or third-party connectors required.
