1-to-1 Two-Way Text Communication
Tailor Texts to Every Customer’s Needs
Empower personalized conversations with thousands of contacts. With two-way text messaging, engage customers directly, resolve issues faster, and build stronger relationships—while managing it all efficiently through a single, user-friendly platform.
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Text Conversations – Unified, Recorded, and Efficient
Enable your team with 1:1 texting – with seamless CRM recording for complete conversation tracking. Use our proprietary Comms Hub to unify team responses as a single agent and leverage our AI Assistant for faster, consistent replies, efficient workflows, and enhanced customer engagement—all in one powerful platform.
TrueDialog lets you send text and multimedia messages—including GIFs, JPGs, PDFs, and more—for richer, more engaging conversations. Improve response rates, customer interactions, and operational efficiency with visually compelling, personalized messaging.
With our Automated 10DLC Registration feature and support from our team of experts, your 10DLC numbers are quickly registered – which means you are comploant and launching sooner.
Get real-time alerts via in-app, email, and push notifications, so you can respond when customers are engaged—without constantly checking your inbox.
A custom-built library of AI-generated responses designed for efficiency and consistency. Each AI library is created for your business – no personally identifiable information (PII) is shared with open-source AI engines like ChatGPT, ensuring compliance with your privacy policy. Add new questions, edit answers and pair manually together with AI for improved accuracy and efficiency.
Message templates simplify SMS creation with pre-written text and dynamic content for easy personalization. Quickly insert templates into messages to save time and ensure consistency. From the Manage Templates page, create, update, and organize templates. Accessed via our Comms Hub, templates enhance efficiency while maintaining a personalized touch for every customer interaction.
With TrueDialog’s message forwarding feature, you can send text messages to an other users inbox, allowing for efficient routing of inbound texts.
With our “auto-response” feature, set automatic text message replies manually or scheduled by date range, day of week, or by hours. Use the emergency set up feature to quickly turn on or off.
Quickly and easily tag text messages for organization and ease of searching.
With our proprietary delivery optimization tool, ensure your texts get through the carrier spam filters and land on your customers’ home screen.
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