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Built for Higher Education
We serve hundreds of universities, including some of the largest public and private higher education institutions in the country.
Developed with Industry Experts
Our text messaging solution is built through years of collaborating with experts in the largest colleges & universities.
Designed for High Volume
Our customers send hundreds-of-millions of text messages each year and this high volume allows us to offer prices significantly lower than our competitors.
Higher Education Text Messaging Solution that Enhances the Student Experience
Enterprise-grade reliability
With over 10 years of experience, TrueDialog has invested in building direct carrier connections which provide our customers with the highest deliverability and allows us to provide a lower price than our competitors.
Mass notifications and two-way texting
Our flexible platform allows you to send mass messages and, our proprietary “TrueDialog” feature enables seamless texting with both Short Codes and Long Codes all combined in the same thread.
CRM and SIS integration
Seamlessly integrate texting into your CRM. Our native CRM integrations enable seamless text messaging inside Salesforce, Microsoft Dynamics, Marketo, Hubspot, Oracle’s Eloqua, Campus Nexus, Velocify, and others.
Real-time drill-down reporting
Use our pre-built reporting or build custom reports with our report endpoints. Drill down into metrics, response rates, and analytics on campaigns and get admin reports for staff and call center agent productivity.
Texting for Student Admissions
Engage prospective students early in the research process to answer questions about your school and your application process. For existing applicants, send text message notifications for important document deadlines and appointment reminders.
- Send mass application deadline reminders
- Personalize text messages by segmenting students by major, interest or other attributes by integrating your CRM or SIS.
- Answer important questions with our two-way texting feature
- Our team-based inbox enables multiple reps to contribute to an existing text conversation to answer questions faster
- Messages can be automated to provide reminders to prospective students and increase registration conversion
Text messaging incoming students has been shown to increase college enrollment by 11%. (University Business)
Texting for Student Retention
Improve student retention by sending real time and personalized text messages. Check in with students to make sure they stay on track and provide an extra nudge or motivation for students that need a bit more attention.
- Promote on-campus & virtual event announcements to boost attendance
- Send counselor check-in messages to keep students on track
- Alert students with class registration deadline reminders and assist in class selection
- Improve the student experience with text message feedback surveys
- Engage at-risk students to provide additional support and reduce dropout rates
Texting for Financial Aid
Understanding the financial aid process and documents needed to apply for FAFSA and scholarship opportunities can be very complicated. Simplify the process for your students by engaging in Q&A via text message and send them the necessary documents and deadline reminders to ensure a smoother process.
- Send text reminders for student tuition & fee payment deadlines
- Send text message notifications for student loan reminders & collections
- Increase FAFSA form completion with text messsage reminders
- Ease the scholarship application process
Texting for Campus & Urgent Alerts
Unlike other campus emergency alert solutions, TrueDialog’s Urgent Alert System is included free for our Enterprise Platform customers. With TrueDialog you can simultaneously send mass student SMS text, voice messages, email and social alerts in just one click, and you can continue the dialog, one-to-one, when students text a reply to your broadcast or use our easy “Click-to-Call Feature.”
Send campus alerts via:
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|---|---|---|---|
| SMS Text | Voice | Social |
Texting for Career Services
Help students search, engage and find the ideal deal job by sending text message reminders about career fairs, internship opportunities, job listings, campus speakers, and student events.
- Segment students by career type and geography and send text message notifications for career fairs and internship/job opportunities
- Invite students to special career events and speaking engagements
- Send best practices for resume writing and interview etiquette
Texting for Alumni Engagement
Keeping track of alumni is an on-going challenge. Create a new alumni communication program that engages them to build stronger relationships and improve your fundraising campaigns.
- Keep in contact with recent graduates once they stop using their school email addresses
- Boost attendance for alumni reunions and other special events
- Segment alumni by interest so they receive only the messages they want
- Ease the donation process with text-to-donate campaigns that drive immediate results
TrueDialog’s State-of-the-Art Team-based Technology
Increase Productivity with TrueDialog by enabling multiple agents or staff members to simultaneously contribute to the same text messaging “thread” with your students to allow full collaboration, get issues resolved faster and improve student satisfaction. Our “Cross-Code” technology allows both Short Code & Long Code messages to seamlessly appear in the same text messaging thread to improve response rates from short code marketing campaigns or mass notifications. TrueDialog’s platform is unmatched in higher education.
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Team-to-one texting
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One-to-Millions mass texting
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Call center texting
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Multi-channel urgent alert system
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SMS survey engine
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SMS scheduling engine
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Text coupon engine
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International capabilities
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Robust SMS API and documentation
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Multi-channel messaging: Voice, email, SMS
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Landline-enabled texting
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Voice + click-to-call
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Multimedia Messaging Service (MMS)
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Built-in URL shortener
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Send from dedicated shortcodes, shared shortcodes, long codes
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Database manager and target segmentation
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Drill-down reporting
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Pre-built opt-in and opt-out subscription management
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SMS API SDKs: PHP, Java, Ruby, .Net
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SMSafe duplicate opt-out database
Integrate text messaging into your CRM or SIS
TrueDialog’s cloud-based platform has an API-first approach, enabling seamless integrations with most CRMs like Salesforce and Microsoft Dynamics. Segment, personalize, and automate mass text messages at scale.
