One Message, Multiple Channels
Centralize SMS, Email, Voice, Social Messages, and Chat for Seamless Communication
Unify SMS, email, voice, social messages, and chat in one powerful platform for seamless communication. Improve efficiency, reduce complexity, and enhance customer engagement with a centralized solution that streamlines workflows, ensures consistency, and simplifies multi-channel messaging management. Personalized engagement at scale.
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Text
Incorporating both long and shortcode messaging into your text strategy allows you to maximize your reach and effectiveness.
Long codes, or 10-digit numbers, are perfect for building personal connections through one-to-one communication, offering a trustworthy, familiar feel that supports two-way text and voice interactions.
Meanwhile, shortcodes, with their five- or six-digit format, are designed for high-volume messaging, making them ideal for sending promotions, alerts, and reminders to large audiences.
With flexibility for your use case, create a powerful strategy—providing personalized engagement and enabling broad, impactful outreach. Use SMS, MMS or RCS.
Voice
Use text-to-voice to easily deploy your message in additional ways. Integrating voice delivery alongside SMS enhances your ability to connect with customers in meaningful, impactful ways.
While SMS excels at providing quick, concise updates, text-to-voice empowers you with another channel.
Whether delivering appointment reminders, urgent alerts, or personalized offers, combining SMS with text-to-voice ensures you reach customers to maximizing engagement.
TrueDialog’s WhatsApp integration allows your business to engage directly with local and international customers on one of the most popular social messaging platforms.
Send and receive messages, all while managing conversations alongside other channels like SMS, email, and voice.
WhatsApp’s two-way messaging enables personalized customer interactions, allowing your team to answer questions and address concerns in real time.
Facebook Messenger
Leverage the power of Facebook Messenger with TrueDialog to connect with millions of active users who rely on the platform for daily interactions.
Whether you’re sending notifications, responding to inquiries, or handling customer service requests, messaging through Facebook Messenger enables your team to engage customers efficiently.
Through the TrueDialog interface, you can manage Messenger conversations alongside other communication channels, ensuring every interaction is organized and consistent.
This helps reduce response times, route inquiries to the right team member, and deliver personalized customer service at scale.
Using SMS and email together ensures your communication reaches customers effectively across multiple channels.
SMS grabs attention with quick, concise updates, while email provides an alternate route for your communication.
By delivering messages through both channels, you increase the chances of engagement, ensure critical information is seen, and give customers flexibility in how they interact with your brand.
This integrated approach enhances reliability and reinforces your communication strategy.
WebChat Widget
The webchat widget offers direct communication between your business and your website visitors, providing real-time support without requiring customers to leave your site.
By integrating the TrueDialog widget into your website, your internal team can collaborate seamlessly on web chats to resolve inquiries quickly and efficiently.
This streamlined approach eliminates communication gaps, reduces wait times, and enhances the customer experience.
Use the widget to assist with product inquiries and troubleshoot issues, increasing customer satisfaction and loyalty.
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