Privacy Policy

Effective Date: October 21,2024

For a printable version of this privacy policy, please click here.

Introduction

TrueDialog (“TrueDialog,” “we,” “our,” “us,”) has instituted a comprehensive set of privacy policies and procedures to ensure that its website visitors’ privacy is never compromised. The purpose of this privacy policy is to inform our website visitors of the type of information that TrueDialog, or a credit card processing partner acting on its behalf, collects from the website (and anywhere this privacy policy is posted), how the information is gathered, how it is utilized, how long it is retained and how visitors can restrict its use or disclosure.

The primary focus of TrueDialog’s privacy policy is to ensure that all website visitors’ customer identification information, which we term “personal information,” is kept private at all times. As the term suggests, “personal information” is information that identifies, relates to, describes, is capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular individual or household. Personal information that is publicly available, a matter of public concern (such as newsworthy information), aggregated (e.g., compiled to create statistics that cannot identify a particular individual) or de-identified (stripped of all unique identifiers such that it cannot be linked to a particular individual) is not considered “personal information” for purposes of this privacy policy. The collection of personal information is a critical element in the day-to-day operation of the website to allow TrueDialog to maintain the highest level of customer service for all website visitors. It is a common practice and often a necessity for companies, governments, or other organizations to collect personal information in order to conduct business and offer services.

TrueDialog always strives to safeguard the personal information obtained from its website users and visitors (collectively, “customers”) from any unauthorized intrusions.

TrueDialog may contact people on the home phone number they enter on our website, input into our automated phone system, or give to an agent in case of technical difficulties, promotions and/or reminders.

How We Disclose Personal Information

TrueDialog will not sell, trade, or disclose to third parties any customer identifiable information derived from the registration for, or use of, a TrueDialog product or service — including customer names and addresses — without the consent of the customer. TrueDialog will, however, disclose customer identifiable information as required by subpoena, search warrant, or other legal process or in the event that such customer is engaging in unlawful use of our website.

When TrueDialog uses third parties to perform services on its behalf, TrueDialog will request that such third parties protect your personal information consistently with this privacy policy. However, we cannot ensure that all of your personal information will never be disclosed, as regulatory and/or other requirements may make disclosure necessary.

Collection and Use

TrueDialog may collect and use personal information for various purposes, including but not limited to, billing purposes, to provide or change service, to anticipate and resolve problems with your service, or to inform you of products and services that better meet your needs. This means that TrueDialog may use your personal information, in conjunction with information available from other sources, to market new services that may be of interest to you, but TrueDialog will not disclose your personal information to third parties who want to market products to you.

In some instances, TrueDialog may collect information that is not “personal information.” Some examples of this type of information include the type of Internet browser you are using, the type of operating system you have configured on your computer, and the domain name of the website and/or Internet Service Provider from which you are linked to our website. TrueDialog primarily uses this information for market research and optimizing its systems in order to deliver the best customer experience possible.

We use personal information to better understand our users’ needs and send information to users regarding new services or offerings, including but not limited to any sweepstakes or other offering.

Declining E-mail Offers

TrueDialog will only send our customers e-mail regarding promotional offers or other news if a customer specifically grants us permission. A customer has the right to choose not to receive TrueDialog e-mail direct marketing communications by simply notifying us of their preference. This process is commonly termed opting-out or unsubscribing. At any time, a customer can unsubscribe from our e-mail list by clicking on the unsubscribe link found at the bottom of every message or promotion delivered electronically to our customers. Upon such choice, TrueDialog (a) will not contact that customer directly with TrueDialog promotional messages, and (b) will not use personal information obtained from that customer’s registration to contact that customer with TrueDialog product or service messages. A customer may also choose not to receive such messages by notifying TrueDialog via or mail as detailed in the contact information provided at the end of this document.

Declining Mobile Offers

TrueDialog will only send our customers SMS text messages regarding promotional offers or other news if a customer specifically grants us permission. A customer has the right to choose not to receive TrueDialog mobile direct marketing communications by simply notifying us of their preference. This process is commonly termed opting-out or unsubscribing. At any time, a customer can unsubscribe from our mobile list by replying “STOP” through SMS text message. Upon such choice, TrueDialog (a) will not contact that customer directly with TrueDialog promotional messages, and (b) will not use personal information obtained from that customer’s registration to contact that customer with TrueDialog product or service messages. A customer may also choose not to receive such messages by notifying TrueDialog via e-mail, fax or mail as detailed in the contact information provided below.

Security

TrueDialog has gone to great lengths to implement reasonable technical and organizational security features to safeguard the personal information you provide to us from unauthorized access or improper use. TrueDialog, based on its judgment, will continue to enhance its security procedures as new technology becomes readily available. Some of the personal information you provide us, such as your phone number and email address, is stored in a password-protected environment, and access is provided only to those who require access to administer and maintain the system, provide requested support, respond to your inquiry or comments, or as otherwise provided in this privacy policy. However, since there is no such thing as “perfect Internet security,” TrueDialog cannot provide any guarantees of 100% security compliance. We cannot ensure or warrant the security of any personal information you transmit to us, and you understand that any personal information that you transfer to us is done at your own risk. We cannot guarantee that your personal information will never be accessed, used, or released in a manner that is inconsistent with this privacy policy, and we expressly disclaim any liability for any loss, misuse, alteration, or unauthorized disclosure of your personal information.

If we learn of a security systems breach, we may attempt to notify you electronically so that you can take appropriate protective steps. By using the website or providing any personal information to us, you agree that we can communicate with you electronically regarding security, privacy, and administrative issues relating to your use of the website. We may post a notice on the website if a security breach occurs. We also may send an email to you at the email address you have provided to us in these circumstances. If you have any questions about the security of your personal information, you can contact us via the contact information provided below.

Retention

TrueDialog retains personal information for as long as necessary to provide our services to you or as required by applicable law.

International Transfer of Information

TrueDialog is a U.S. company, and the website is hosted in the United States. In order to communicate with you about content, the personal information that we collect from you may be transferred to, stored, used, and processed by TrueDialog in the United States or one of our service providers based in the United States or outside of the United States. Such entities may be engaged in, among other things: (i) preparing and sending emails to which you subscribe; and (ii) providing the services.

If you are visiting from the European Union or other regions with laws governing personal information collection and use that may differ from United States law, please note that you are transferring your personal information to the United States. The laws of some countries may not provide the same levels of protection of personal information as your home country, particularly if you are resident in the European Union. By using the website, you agree to the collection, transfer, storage, use and processing of personal information about you for the purposes described in this privacy policy. When you provide personal information to us or our service providers or vendors, you consent to the processing of that information in the United States as the website is operated in the United States. We will take reasonable steps to ensure that personal information about you is treated securely in accordance with this privacy policy, and that all information you provide to us is stored on our secure servers or those of our service providers.

YOU ACKNOWLEDGE THAT THE LAWS OF THE UNITED STATES TREAT YOUR INFORMATION IN A MANNER THAT MAY BE SUBSTANTIALLY DIFFERENT FROM, AND LESS PROTECTIVE THAN, THE TREATMENT REQUIRED UNDER THE LAWS OF OTHER COUNTRIES AND JURISDICTIONS. IF YOU DO NOT WANT YOUR PERSONAL INFORMATION TRANSFERRED TO THE UNITED STATES, YOU SHOULD NOT DISCLOSE YOUR PERSONAL INFORMATION TO US, OR MAKE USE OF THE WEBSITE.

Email and Text Message Contents

TrueDialog will not read or disclose to third parties private e-mail or text message communications that are transmitted using TrueDialog services except as required to operate the service or as otherwise authorized by law. You understand and agree that we may utilize various fraud detection technologies to monitor email and text message communications for the purpose of detecting fraud and abuse, or as otherwise permitted by the Communications Decency Act, 47 U.S.C. § 230. This may involve scanning and/ or otherwise processing the contents of your intended message for various keywords for fraud detection purposes before they are sent.

Improper Conduct

TrueDialog may also use personal information to investigate and help prevent potentially unlawful activity or activity that threatens the network or otherwise violates the customer agreement for that service.

Privacy Rights and Account Information

TrueDialog honors requests from customers who wish to access and correct their account information and requests to remove their personal information from our system. We will make reasonable efforts to accommodate your requests. Customers may contact TrueDialog using the information provided at the end of this privacy policy to exercise these rights.

California’s Shine the Light Law. California residents have the right to ask companies what personal information they disclose to third parties for those third parties’ direct marketing purposes. We do not disclose your personal information to third parties for the purpose of directly marketing their goods or services to you.

Nevada Disclosure: Residents of Nevada have the right to opt-out of the sale of certain pieces of their information sold to third parties. Currently, we do not engage in such sales. If you are a Nevada resident and would like more information about our data practices, please contact us using the information provided at the end of this privacy policy.

Our Use of Cookies when you visit our Website

We may store information on your computer that allows us to identify you immediately. This process is often referred to as “cookie” technology. More specifically, a cookie is a commonly used Internet standard which stores, in a very small text file on the customer’s hard disk, information specific to the customer. Our website makes limited use of cookies in an effort to improve our level of service to our website visitors. Cookies cannot be accessed by any other website other than the website issuing the cookie. The private features of our website are only accessible when cookies are enabled in the customer’s browser. If a customer does not wish to utilize cookies, this feature may be disabled within the customer’s Web browser. However, by disabling cookies, a customer will not have access to private areas of our website through that browser.

When you visit or log in to our website, cookies and similar technologies may be used by our online data partners or vendors to associate these activities with other personal information they or others have about you, including by association with your email. We (or service providers on our behalf) may then send communications and marketing to these email. You may opt out of receiving this advertising by visiting https://app.retention.com/optout

Other Websites

TrueDialog’s website contains links to other websites. We are not responsible for the content or privacy practices employed by these other websites. It is possible that on some occasions, these third-party websites may in fact collect personal information from our customers. We recommend that you examine the privacy policies of such third-party websites prior to submitting any personal information to them, as they may differ from our privacy policy.

In some instances, our website content is also featured on other websites with differing or non-existent privacy policies. These websites may collect personal information from their customers that may or may not be used in conjunction with our website information. Prior to supplying any personal information to any third-party company linking to our website, please read and understand their privacy policy.

Advertisements

Advertisements may appear on pages throughout our website. Some advertisements may request information directly from our customers or take our customers to websites that may request personal information. TrueDialog has no control over its advertisers’ privacy policies, so please examine the privacy policy of any company advertising on our website prior to submitting any personal information.

Third Party Advertising Companies

We may use third-party advertising companies to serve ads on our behalf. These companies may employ cookies and action tags (also known as single pixel gifs or web beacons) to measure advertising effectiveness. Any information that these third parties collect via cookies and action tags is completely anonymous. If you would like more information about this practice and your choices, click here. You may also visit the Advertising.com privacy policy.

Surveys

Occasionally, we may conduct surveys on our website. Surveys are conducted at random and are completely voluntary to our website visitors. The survey may require a customer to provide personal information in exchange for the information or services provided by the survey. We may use this information in an aggregate manner to better tailor the type of services, information, and advertising that are provided on our website.

Children

TrueDialog websites are not structured to attract children under the age of 13. TrueDialog believes there is no information on its website that is inappropriate or objectionable for viewing by children.

TrueDialog does not knowingly, directly, or passively collect personal information from children under the age of 13. If we create offers and products that make it appropriate to collect personal information from children under the age of 13, we will notify you of the change in this privacy policy. We also will ask a parent to confirm his/her consent in advance of any collection, use, or disclosure of that personal information.

Public Posting Areas

Please note that any information you post to any public posting area on the website is available to anyone with Internet access worldwide. If you don’t want people to know your email address, for example, don’t include it in any message you post publicly. PLEASE BE EXTREMELY CAREFUL WHEN DISCLOSING ANY INFORMATION IN PUBLIC POSTING AREAS. WE ARE NOT RESPONSIBLE FOR THE USE OR DISCLOSURE BY OTHERS OF THE INFORMATION THAT YOU DISCLOSE IN PUBLIC POSTING AREAS.

Disclaimer Regarding Video Content

The website may contain video content, audiovisual content, or content of a like nature (collectively, “Video Content”). Video Content is provided for the purpose of enhancing the customer experience within the website and is, therefore, provided in connection with our providing our services. TrueDialog is not in the business of renting, selling, or delivering Video Content in a commercial manner. By using the website, you agree that TrueDialog is not a “video tape service provider” as defined in the Video Privacy Protection Act (“VPPA”), 18 U.S.C.A. § 2710.

Disclaimer Regarding Chat Feature and Session Replay Technology

We may use session replay technology offered by third parties to monitor how you interact with our website. The personal information collected by this technology may include which links you click on, pages and content you view, information that you type into our online forms, recordings of mouse clicks and movements, and information about your device or browser. Our website may also have a third-party chat feature for support purposes. This feature may collect the content of your communications and other personal information you provide while interacting with the chat feature. Please discontinue use of the website if you do not consent to the collection of such information by us with the assistance of third parties.

Policy Changes

TrueDialog reserves the right to change its privacy policy by publishing new terms on its website at any time and your access and use of the TrueDialog website thereafter constitutes your acknowledgment and acceptance of such amended policy. The effective date of this privacy policy is posted at the top of this page. This privacy policy does not create any legal right for you or any third parties.

Contact Information

If you have any questions about this privacy policy or our privacy practices, please contact us at: info@truedialog.com

(512) 501-5940

1705 South Capital of Texas Hwy, STE 202, Austin, TX, 78746