Austin, TX – March 6, 2017 – TrueDialog, a leading provider of enterprise-grade SMS Texting solutions, today announced the launch of Android and IOS Mobile Apps.
As of today, TrueDialog’s platform customers can download mobile apps to allow access our Enterprise-grade SMS Texting platform. Developed with industry leaders, our mobile apps allow customers to access their TrueDialog inbox from anywhere, anytime. Built for both Android and iPhone, our apps can be found in Google Play and the Apple Store and come equipped with full administrative controls. Once a user downloads the app, they will be prompted to enter their TrueDialog credentials which will grant access to the platform. Advanced security measures have been put into place that will allow administrators to revoke access should the user no longer be employed, or if the user device is lost or compromised.
“These apps were built in response to customer requests and are the perfect solution for today’s mobile workforce,” commented John Wright, CEO of TrueDialog. He added “Our customers now get the best of both worlds – a full enterprise-grade SMS Texting platform built for high reliability, and a simple, secure mobile app to enable managers and customer support teams to engage anywhere, anytime. There is a huge difference between our TrueDialog texting solution and basic 2-way texting, which limit agents to text conversations with only a single team member contributing to the dialog at a time.”
TrueDialog has more advanced features designed to meet the needs of larger enterprise call centers. Our SMS texting software enables team-based 2-way texting that creates threaded, multi-agent, team-to-one conversations at scale so your team can all contribute to a single threaded texting conversation with your customers.
TrueDialog’s Mobile Apps are just one feature of a full Enterprise-grade SMS Texting Solution that can dramatically improve customer and student response rates for businesses, non-profits and educational institutions. Features include:
- White-labeled Mobile Apps for employees, contact center agents, call center and admissions reps that look like a custom text inbox for your organization. Reps and agents can manage accounts directly from their desktop or from your company’s white-labeled text inboxes on each agent’s mobile phone.
- Allows employees and contact center agents to use a company-owned phone number and separate text inbox for customer communications to allow full monitoring, control and access granting or termination.
- Administrators, contact center managers and admissions directors can monitor response times, language and grant access to different agents or employees at various levels of functionality: mass texting, individual texting and view only.
- When a rep leaves your organization, you keep the phone number, contacts and all text conversation history to maintain uninterrupted customer service.
- Access to our unique “TrueDialog” feature which allows agents to handle multiple customer conversations simultaneously and multiple agents can chime into the same texting dialog with a customer to create a seamless, threaded experience even if several agents need to get involved.
- Multi-Channel Alerts: Instantly and simultaneously send SMS text messages, voice messages, email messages and social media alerts to mass audiences
- Mass and 1-to-1 Dialog: Seamlessly engage in personal conversations when customers or students.
- Access to TrueDialog’s robust Enterprise-grade SMS Texting Platform with direct carrier connections, ISO 9001 cloud-database and 99.99% reliability.
- Short Codes and Long Codes: TrueDialog’s platform utilizes the best features of both short codes and long codes to ensure immediate mass delivery along with the ability to engage with personalized 1-to-1 conversations at scale.
- Administrative controls that can be accessed from any computer or mobile app.
- Integrations with major CRM providers like Salesforce.com, Microsoft Dynamics, CampusVue, Oracle’s Eloqua, Velocify and HubSpot.
To learn more about TrueDialog’s Mobile Apps and Enterprise-grade SMS Texting Solutions for Businesses and Higher Education, click here.
Now in our 9th year serving customers, we are serious about scalability, security and compliance. Our Five-Star-Rated Enterprise-Grade SMS Texting Solution is Built for Big Business, yet Made Easy for Small Business. TrueDialog has direct carrier connections and a robust ISO 9001 cloud database with 99.99% uptime. This all adds up to outstanding deliverability at prices that are well below our competitors. Send text messages 1-to-Millions, or utilize our unique “TrueDialog” feature which enables seamless, multi-user, team-based conversations at scale. We have extensive pre-built features including a Contact Center SMS Texting Solution and SMS Mobile Apps. All are integrated with major CRMs. With our Business Texting Solution, Higher Education Texting Solution and our fully-documented SMS API, TrueDialog is the perfect SMS provider for enterprise customer and student engagement. We hope you will contact us at firstname.lastname@example.org, or call us at 512-501-5940 and let us show you our great customer service. Click here to visit our website: www.truedialog.com.