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TrueDialog Launches Contact Center SMS Texting Solution

Austin, TX – January 15, 2018 – TrueDialog, a leading provider of enterprise-grade SMS Texting solutions, today announced the launch of a specialized Contact Center SMS Texting Solution.

TrueDialog’s Contact Center SMS Texting Solution is perfect for contact center agents, customer support texting, help desk SMS and higher education enrollment/admissions reps. There is no better medium to reach your customers and prospects than with SMS text messaging.

John Wright, CEO of TrueDialog commented “With 97% of texts read in under 3 minutes, businesses are increasingly realizing that they must meet their customers where they are – in the text inbox, instead of being buried in a customer’s email.” He added, “Our name tells you that we are highly focused on helping enterprise customers engage in “TrueDialog” with a highly mobile customer base. Our solution does it right, with enterprise-grade features, security and reliability along with our core TrueDialog feature that enables team-based 2-way texting to create threaded, multi-agent, team-to-one conversations at scale so your team can all contribute to a single threaded texting conversation with your customers.”

TrueDialog’s Contact Center SMS Texting Solution not only empowers call center agents and reps to simultaneously talk and text, it has more advanced features designed to meet the needs of larger enterprise call centers. TrueDialog’s SMS texting software enables team-based 2-way texting that creates threaded, multi-agent, team-to-one conversations at scale so your team can all contribute to a single threaded texting conversation with your customers. This is a very important advance from basic 2-way texting, which limit agents to text conversations with only a single team member contributing to the dialog at a time.

TrueDialog’s Contact Center SMS Texting Solution is just one feature of a full Enterprise-grade SMS Texting Solution that can dramatically improve customer service for businesses, non-profits and educational institutions.

Features include:

  • A unique “TrueDialog” feature which allows agents to handle multiple customer conversations simultaneously and multiple agents can chime into the same texting dialog with a customer to create a seamless, threaded experience to even if several agents need to get involved.
  • Allows employees and contact center agents to use a company-owned phone number and separate text inbox for customer communications, which enables full agent monitoring and access control.
    Android and IOS Mobile Apps for employees, contact center agents, call center and admissions reps to use as a corporate text inbox for your organization to manage accounts directly from their mobile phone or desktop.
  • Administrators, contact center managers and admissions directors can monitor response times, language and grant access to different agents or employees at various levels of functionality: mass texting, individual texting and view only.
  • When a rep leaves your organization, you keep the phone number, contacts and all text conversation history to maintain uninterrupted customer service.
  • Multi-Channel Alerts: Instantly and simultaneously send SMS text messages, voice messages, email messages and social media alerts to mass audiences
  • Mass and 1-to-1 Dialog: seamlessly engage in personal conversations with customers or students.
  • Part TrueDialog’s robust Enterprise-grade SMS Texting Platform with direct carrier connections, ISO 9001 cloud-database and 99.99% reliability.
  • Short Codes and Long Codes: TrueDialog’s platform utilizes the best features of both short codes and long codes to ensure immediate mass delivery along with the ability to engage with personalized 1-to-1 conversations at scale.
  • Administrative controls that can be accessed from any computer or mobile app.
  • Integrations with major CRM providers like Salesforce.com, Microsoft Dynamics, CampusVue, Oracle’s Eloqua, Velocify and HubSpot.

TrueDialog Contact Center SMS Texting Solution: Improve productivity. Eliminate phone tag. Improve customer satisfaction. It’s proven, it works, and it is the next major evolution in enterprise customer engagement. To learn more about TrueDialog’s Contact Center SMS Texting Solutions, click here.

About TrueDialog

Now in our 9th year serving customers, we are serious about scalability, security and compliance. Our Five-Star-Rated Enterprise-Grade SMS Texting Solution is Built for Big Business, yet Made Easy for Small Business. TrueDialog has direct carrier connections and a robust ISO 9001 cloud database with 99.99% uptime. This all adds up to outstanding deliverability at prices that are well below our competitors. Send text messages 1-to-Millions, or utilize our unique “TrueDialog” feature which enables seamless, multi-user, team-based conversations at scale. We have extensive pre-built features including a Contact Center SMS Texting Solution and SMS Mobile Apps. All are integrated with major CRMs. With our Business Texting Solution, Higher Education Texting Solution and our fully-documented SMS API, TrueDialog is the perfect SMS provider for enterprise customer and student engagement. We hope you will contact us at info@truedialog.com, or call us at 512-501-5940 and let us show you our great customer service. Click here to visit our website: www.truedialog.com.

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