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TrueDialog Employee SMS Texting Solutions

Seamlessly Notify & Engage Employees With Multi-Agent, Threaded, SMS Texting Conversations

The perfect SMS texting software for employee communications, alerts and notifications.Complete with Contact Center SMS and Help Desk SMS texting solutions.

Send mass employee text messages and alerts 1-to-Millions and also utilize our unique “TrueDialog” 2-Way Texting Application which enables threaded, multi-user, team-based employee SMS conversations at scale.

TrueDialog’s employee texting solution lets human resource managers engage and notify employees more quickly and efficiently by allowing many agents and/or managers to contribute to employee texting conversations in one group thread, rather than a series of separate, single-agent conversations.

Our employee texting solution was built for large enterprise businesses with hundreds of thousands of employees,  but made easy for smaller businesses to easily communicate with their employees. As your company grows, we can grow with you.

Human resource managers use our Employee SMS Texting Software to Communicate, Notify & Alert their employees of important events and deadlines to get faster response and ensure communications get noticed in the text inbox, rather than buried in the clutter of email. Surveys show that over 90% of text messages are read within 3 minutes, compared to single digit percentages with email. 

Employee Text Communication use cases include:

  • Benefit Enrollment Windows - easily notify employees of important deadlines with SMS to get immediate response.
  • Emergency Alerts to Employees - TrueDialog's platform includes emergency employee alerts using multiple channels: SMS Text, Voice, Email, Social.
  • Employee Satisfaction Surveys - our platform makes it very easy to engage in 2-way interactive employee surveys.
  • Holiday Schedule Notices
  • Company Functions and Events
  • Payroll Reminders 
  • Expense Reminders
Why Use Texting for Employee Communications?

TrueDialog’s Employee Texting Solution is perfect for human resource managers, customer support texting, help desk SMS and enrollment/admissions reps. There is no better medium to reach your employees than with SMS text messaging to get higher levels of employee participation and fast response times. Did you know that 97% of Text messages are read in less than 3 minutes? Your employees are mobile, so human resource departments should be too. Instead of being buried in your employee's email inbox, cut to the front of the line with employee SMS text messaging.

Empower your human resource department managers. Improve productivity. Eliminate phone tag. Improve employee satisfaction. It’s proven, it works, and it is the next major evolution in enterprise employee communications.

97% of Text messages are read in less than 3 minutes
Team-Based Texting With Your Employees…at Scale

There is a huge difference between our TrueDialog employee texting solution and basic 2-way texting, which limits agents to text conversations with only a single team member contributing to the dialog at a time.

TrueDialog has more advanced features designed to meet the needs of larger enterprise human resource departments. Our SMS texting software enables team-based 2-way texting that creates threaded, multi-agent, team-to-one conversations at scale. So your HR team can all contribute to a single threaded texting conversation with your employees.

Older 1-to-1 Technology

Older “2-way” texting technology can’t compare. Traditional SMS solutions are limited to one agent per customer text conversation.

97% of Text messages are read in less than 3 minutes
TrueDialog's State-of-the-Art Team-based Technology

Increase Productivity with TrueDialog by enabling multiple agents to simultaneously contribute to the same text messaging “thread” with your employees to allow full collaboration, get issues resolved faster and improve employee satisfaction.

97% of Text messages are read in less than 3 minutes
TrueDialog Features

Administrative Controls

Utilize our administrative controls to monitor agent texts, response times & language.

Access Levels

Grant different access levels: Mass texting, Individual texting, Group texting or view only. Eliminate access for former employees.

Unique Text Numbers

Assign company-owned, unique business text numbers to each rep or agent with their own text inbox.

Send and receive SMS text messages

Send & Receive

Send & receive SMS text messages directly from your desktop computer.

Engage Anywhere

Engage anywhere, anytime with TrueDialog’s Android and IOS Mobile Apps.

Multiple Conversations

Agents can manage multiple SMS text conversations at the same time and more than one agent can chime into each texting dialog.

Team-based Texting

Engage in multi-agent, team-based texting with each customer all from the same threaded text conversation.

Search & Review

Store, search & easily review the history of all SMS interactions.

Compliance Protection

Enjoy an extra layer of compliance protection with our SMSafe ISO 9001 cloud-based duplicate opt-out database.

VoiceSuite

Store, search & easily review the history of all SMS interactions.

Multi-User, Threaded, Many-to-1 Dialog

Employees and customers dislike being transferred from rep to rep. With TrueDialog, multiple managers/agents can send SMS text messages from the same messaging “thread.” This provides a win-win experience; a faster, more complete response for the employee and increased productivity for the company’s human resource center agents.

What Makes Us Different

Professional Administrative Controls:

Human resource center directors and managers can monitor response times, language and grant access to different human resource agents at various levels of functionality: mass texting, individual texting and view only. When an agent leaves your organization, you keep the phone number, contacts and all text conversation history to maintain uninterrupted employee service.

Our Unique “TrueDialog” Feature:

Human Resource Center Agents can handle multiple employee texting conversations simultaneously and multiple agents can chime into the same texting dialog with a single employee to create a seamless, threaded experience to fully satisfy your employee even if several agents need to get involved. Our platform is built for this level of dialog at scale for large enterprises.

Enterprise-Grade Software & Deliverability:

Unlike many of our competitors, TrueDialog has invested in building direct carrier connections which eliminate the middleman and provide our customers with two huge benefits: 1) it improves deliverability by reducing potential points of failure and reliance on third parties; and 2) it allows us to price our service significantly lower than our competitors.

TrueDialog SMS Mobile Apps:

Human Resource contact center agents can manage accounts directly from our desktop platform or from special-purpose text inboxes on each agent's mobile phone using our Android and IOS Mobile Apps.

Experience:

Now in our 9th year of serving customers, TrueDialog has built the perfect solution for enterprise-grade SMS texting with our Five-Star Rated cloud-based platform featuring an ISO 9001 database, 99.99% uptime, direct carrier connections and dozens of innovative features developed through years of carefully listening to our customers.

Extensive Pre-built Features:

Dozens of features have already been built for you like our unique TrueDialog Team-Based 2-Way Texting, Contact Center SMS Feature, Scheduling Engine, Admin Controls, SMS Safe Dual Cloud-Database, Landline Texting, Multi-Channel Alert System, Surveys, Click-to-Call and many more. No programming necessary with our full platform. Why build what we've already built?

SMS API:

For developers, we offer a fully-documented RESTful SMS API with advanced pre-built features. Our SMS API campaign endpoint lets you send millions of SMS text messages with just one API call. Save time. Code Less. Move Faster.

SMSafe:

TrueDialog maintains our own duplicate Opt-Out information in our ISO 9001 cloud-database for extra protection against accidentally texting a contact that has Opted-Out. To achieve this same level of protection on other SMS APIs developers would have to build this capability themselves. This is a significant cost to us, but is greatly valued by our enterprise customers who are serious about compliance.

Integrations:

Seamlessly integrate with information systems & CRM platforms like Salesforce, Microsoft Dynamics, Hubspot, Oracles' Eloqua, Campus Nexus, Velocify and others.

Free Multi-Channel Emergency Alert System:

Send instant Mass Notifications and Alerts with SMS Text, Voice, Email, and Social. Emergency Alert System included at no cost to our enterprise customers.

Drill-Down Reporting:

Use our prebuilt reporting or build your own custom reports with our report endpoints. Drill-down into metrics, response rates and analytics on campaigns and also get admin reports for staff and call center agent productivity. Our CDR logs are stored, searchable and retrievable for compliance and to easily research text message history.

1-to-Millions:

Our campaign endpoint lets you send millions of messages with just one API call.  Other providers require one API call for each message sent.  Stop taxing your systems and bandwidth and get faster delivery.

VoiceSuite:

With our full suite of calling APIs, you can easily deploy click-to-call, bridge calls, conference calls, recorded audio, and call forwarding.

Database Sync:

We maintain a copy of your SMS texting data in our ISO 9001 cloud-database.  Records Retention is set to 5 years to help keep you CTIA complaint. Our CDR logs are searchable and retrievable if you need to research message history. All included free for active customers as a part of our SMS API and our full platform solution.

TrueDialog SMS Texting Integrations

We have built real integrations with major CRMs and Marketing Automation platforms. No pop-ups. No extra windows. Users can text from inside their CRM. Integrations include: Salesforce.com, Microsoft Dynamics, Campus Management and Hubspot, and Oracle’s Eloqua.

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