True Dialog has instituted a comprehensive set of privacy policies and procedures to ensure that its website visitors’ privacy is never compromised. The purpose of this privacy notice is to inform our website visitors of the type of information that True Dialog, or a credit card processing partner acting on its behalf, collects from the website, how the information is gathered, how it is utilized, how long it is retained and how visitors can restrict its use or disclosure.
True Dialog always strives to safeguard the customer identifiable information obtained from its website users and visitors (collectively, “customers”) from any unauthorized intrusions.
True Dialog may contact people on the home phone number they enter on our website, input into our automated phone system or give to an agent in case of technical difficulties, promotions and/or reminders.
True Dialog will not sell, trade, or disclose to third parties any customer identifiable information derived from the registration for, or use of, a True Dialog product or service — including customer names and addresses — without the consent of the customer. True Dialog will, however, disclose customer identifiable information as required by subpoena, search warrant, or other legal process or in the event that such customer is engaging in unlawful use of our website.
Collection and Use
In some instances, True Dialog may collect information that is not “customer identifiable information.” Some examples of this type of information include the type of Internet browser you are using, the type of operating system you have configured on your computer, and the domain name of the website and/or Internet Service Provider from which you are linked to our website. True Dialog primarily uses this information for market research and optimizing its systems in order to deliver the best customer experience possible.
True Dialog may collect and use customer identifiable information for various purposes, including but not limited to, billing purposes, to provide or change service, to anticipate and resolve problems with your service, or to inform you of products and services that better meet your needs. This means that True Dialog may use your customer identifiable information, in conjunction with information available from other sources, to market new services that may be of interest to you, but True Dialog will not disclose your customer identifiable information to third parties who want to market products to you.
Declining E-mail Offers
True Dialog will only send our customers e-mail regarding promotional offers or other news if a customer specifically grants us permission. A customer has the right to choose not to receive True Dialog e-mail direct marketing communications by simply notifying us of their preference. This process is commonly termed opting-out or unsubscribing. At any time, a customer can unsubscribe from our e-mail list by clicking on the unsubscribe link found at the bottom of every message or promotion delivered electronically to our customers. Upon such choice, True Dialog (a) will not contact that customer directly with True Dialog promotional messages, and (b) will not use customer identifiable information obtained from that customer’s registration to contact that customer with True Dialog product or service messages. A customer may also choose not to receive such messages by notifying True Dialog via fax or mail.
Declining Mobile Offers
True Dialog will only send our customers SMS text messages regarding promotional offers or other news if a customer specifically grants us permission. A customer has the right to choose not to receive True Dialog mobile direct marketing communications by simply notifying us of their preference. This process is commonly termed opting-out or unsubscribing. At any time, a customer can unsubscribe from our mobile list by replying “STOP” through SMS text message. Upon such choice, True Dialog (a) will not contact that customer directly with True Dialog promotional messages, and (b) will not use customer identifiable information obtained from that customer’s registration to contact that customer with True Dialog product or service messages. A customer may also choose not to receive such messages by notifying True Dialog via e-mail, fax or mail.
True Dialog has gone to great lengths to implement technology and security features to safeguard the privacy of your customer identifiable information from unauthorized access or improper use, and True Dialog, based on its judgment, will continue to enhance its security procedures as new technology becomes readily available. However, since there is no such thing as “perfect Internet security”, True Dialog cannot provide any guarantees of 100% security compliance.
True Dialog will not read or disclose to third parties private e-mail communications that are transmitted using True Dialog services except as required to operate the service or as otherwise authorized by law.
True Dialog may also use customer identifiable information to investigate and help prevent potentially unlawful activity or activity that threatens the network or otherwise violates the customer agreement for that service.
True Dialog honors requests from customers for account information and will correct any such information, which may be inaccurate. Customers may contact True Dialog to verify that appropriate corrections have been made.
Cookies when you visit our Website
Since True Dialog’s website contains links to other websites, we are not responsible for the content or privacy practices employed by these other websites. It is possible that on some occasions, these third party websites may in fact collect personal information from our customers. We recommend that you examine the privacy policies of such third party websites prior to submitting any personal information, as they may differ from ours.
Third Party Advertising Companies
Occasionally, we may conduct surveys on our website. Surveys are conducted at random and are completely voluntary to our website visitors. The survey may require a customer to provide customer identifiable information in exchange for the information or services provided by the survey. We may use this information in an aggregate manner to better tailor the type of services, information, and advertising that are provided on our website.
True Dialog websites are not structured to attract children under the age of 13. True Dialog believes there is no information on its website, which is inappropriate or objectionable for viewing by children.
True Dialog does not knowingly, directly or passively, collect information from children under the age of 13. If we create offers and products that make it appropriate to collect information from children under the age of 13, we will notify you of the change in this Policy. We also will ask a parent to confirm his/her consent in advance of any collection, use or disclosure of that information. We do not collect any information that is not submitted to us. We only use personally identifiable information so that we may better understand our users’ needs and send information to users regarding new services or offerings, including but not limited to any sweepstakes or other offering. We do not sell any personally identifiable information or disclose any personally identifiable information to third parties.